Privacy Policy – C Carlin Plumbing

Effective Date: April 10th, 2026

C Carlin Plumbing (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Phone number
  • Email address
  • Service address
  • Any information submitted through contact forms
  • Any other information you choose to provide

We may also automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of access

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and service requests
  • Schedule and confirm appointments
  • Provide plumbing services and customer support
  • Communicate with you about your service
  • Improve our website and services
  • Maintain internal records
  • Comply with legal obligations

3. SMS Communications and Consent

If you provide your phone number and opt in to receive text messages:

  • You may receive messages related to:
    • Appointment scheduling and confirmations
    • Service updates
    • Responses to inquiries
    • Follow-up communications
  • Message frequency varies (typically 5–10 messages per month)
  • Message and data rates may apply
  • You can opt out at any time by replying STOP
  • You can reply HELP for assistance

Consent to receive SMS messages is not a condition of purchase.

4. Information Sharing and Disclosure

We do not sell or rent your personal information.

We will never share your contact information with third parties for marketing purposes.

We may share your information only in the following situations:

  • To fulfill your request (e.g., scheduling or dispatching services)
  • With service providers who assist in operating our business (under confidentiality obligations)
  • To comply with legal requirements, such as laws, regulations, or legal processes
  • To protect our rights, property, or safety, or that of others
  • In connection with a business transfer, such as a merger or sale

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

  • Improve user experience
  • Analyze website traffic
  • Understand how visitors use our website

You can choose to disable cookies through your browser settings. However, doing so may affect certain website functionality.

6. Third-Party Services

Our website may use third-party services such as:

  • Website hosting providers
  • Analytics tools (e.g., Google Analytics)
  • Communication or CRM platforms

These third parties may collect information as governed by their own privacy policies. We are not responsible for the privacy practices of third-party services.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

  • Data is transmitted securely via HTTPS
  • Access is restricted to authorized personnel
  • Systems are maintained in secure environments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

9. Your Rights and Choices

You have the right to:

  • Request access to your personal data
  • Request corrections to inaccurate data
  • Request deletion of your data
  • Opt out of future communications

To exercise these rights, contact us at:

📧 contact@ccarlinplumbing.com
📞 (814) 825-2805

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Your continued use of our website constitutes acceptance of those changes.

12. Contact Information

If you have questions about this Privacy Policy, you may contact us at:

C Carlin Plumbing
2420 E 38th St
Erie, PA 16510

📧 contact@ccarlinplumbing.com
📞 (814) 825-2805

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